Need help? You’ve come to the right place!
Please see answers to frequently asked questions below, feel free to send us an email at firstname.lastname@example.org should you require any further information.
What Do I Wear?
Wear comfy clothing that allows you to move freely.
Footwear is important;
Pilates and Xtend Barre: socks with grips are required
Bodytree Body and Zumba: trainers
Ballet: ballet shoes and hair up
Yoga and Tai Chi: barefoot
How do I start Pilates Mat?
“Mat Elementary” is the perfect place for the Pilates beginner to commence. It will introduce you to the basic principles of Pilates and demonstrate how to execute these principles throughout the repertoire. We aim to establish core strength while facilitating a mind body connection. This class provides the knowledge to transition into our Group Mat class with ease. We advise that you attend at least four classes and speak with your instructor before progressing to “Pilates Mat”. This class is also highly recommended for clients who have previously done Pilates but haven’t been to a class for a while. You don’t need to sign up for a course you can simply drop in. Please check the schedule. You can call or email the studio to book.
I want to try Reformer Pilates, can I start straight away?
Prior to starting our pre-Reformer or group Reformer classes you need to have taken at least four “Elementary mat classes” before you can enroll in a Pre-Reformer course. These courses run on Tuesdays at 7 pm or Thursdays at 11 am when six people have completed advanced registered. The cost is 400 dhs for 4 consecutive weekly classes. These classes must be taken in a 4 week block and are non-transferable once the course has commenced. Please call or email the studio to register
If you have already taken reformer classes at another studio and don’t want to start from scratch, we would arrange a private assessment for you with an instructor. This is so that the instructor can let us know what level of class to place you in. The cost is 240 dhs for a once off hour long assessment.
All of the above can be taught privately if desired, you can find out more here (link to privates).
How do I go about signing my child up for dance classes?
All children’s ballet, jazz, contemporary dance, Kindermusik and musical theatre classes are by term sign up only. Classes are non-refundable and non-transferable once the term commences.
Kids yoga, Zumba and flamenco can be attended on a drop in basis. Please refer to the kids schedule for more details. For information please call or email the studio and to sign up please come by the studio before the term commences.
Do I need to book a class in advance?
We recommend emailing the studio to book your class in advance. However it is possible to drop in for most classes, though this means your place is not secured and you might be unable to attend if the class is already full. Reformer classes, all private sessions, workshops and pop ups require prior registration and payment. Once you have made a booking you must provide 24 hours notice by email if you wish to cancel, otherwise you will be charged.
Am I guaranteed to have the teacher who is named on the schedule?
Schedules are subject to change and substitute teachers may be used at short notice.
Can I ask for a refund if I change my mind?
Please purchase carefully as NO REFUNDS are available for any session or package. Packages are non-refundable and non-transferable to other students.
How do I cancel my booking?
To avoid being charged for missed appointments, you must cancel or reschedule 24 HOURS PRIOR TO THE START OF YOUR SESSION by email, in person during business hours or by using the Mindbody system. The class will then be returned to your account. You can then use this credit to book another class.
Should you cancel less than 24 hours in advance, you will automatically be charged.
How Do Waiting Lists Work?
If a class, workshop or pop up is full, you can add your name to the wait list. If a space opens we will call you to see if you would like to take the spot. If you are added with less than 24 hours notice you can cancel without the class being deducted from your series
I can’t come to the studio to pay, can I make an online payment instead?
No problem, you can make a bank transfer. Please email the studio and we can send you our details. Unfortunately we cannot facilitate online payments through our website at present.
Cash, Cheques, Visa and MasterCard are accepted at the studio. See our Pricing Page for various package options.
What if my package expires before I finish my classes?
All packages have an expiration date of 3 months and must be used within this time. Extensions will be granted upon presentation of a medical certificate.
How will I know when it’s time to move on to the next level?
Please ask your instructor for feedback. If you are already at an advanced level, consider trying a different class or teacher to keep your body guessing!
Help! I don’t know what class is right for me?!
With so much variety at Bodytree, from belly dancing to tai chi, power yoga to Zenga flow reformer, it can be tricky to decide what classes are right for you! That’s where our wonderful team can help; please call the studio and we can guide you through the schedule and suggest the best classes for your particular needs. If you are a brand new client we recommend popping into the studio for a quick tour and a chat.
When is it safe to start pre-natal classes?
Your doctor can advise when it’s safe for you to exercise during your pregnancy. Please note that we require approval from your physician before commencing a pre-natal Yoga or Pilates class.